All sales are final. No refunds or exchanges, even if you do not attend the purchased performance. When ordering online, please carefully select dates and times before submitting transaction.

The Navy Pier IMAX Theatre does not accept complimentary passes or coupons from other theatres. Our pass or coupon will clearly state "NAVY PIER IMAX THEATRE". We are not affiliated with other theatre chains in the Chicagoland area.

Educator and VIP cards are not valid for DMR (Hollywood) films until three weeks after the film's opening date.

Passes are not accepted for "Special Engagement" films. These include any full length IMAX DMR films. IMAX DMR films are remastered into the unmatched IMAX format.